Client: Any individual or legal entity placing an order via the website or by email communication.
Supplier: Any third-party service provider engaged by OFICIO LTD for the execution of an order.
Quotation: A price proposal provided via the website or by email describing the intended work.
Order Confirmation: The signed document or written approval confirming the start of production.
These terms and conditions apply to all orders placed with OFICIO LTD. Any order implies full and irrevocable acceptance of these terms, which prevail over any other general or specific conditions of the client. OFICIO LTD reserves the right to amend these terms at any time without prior notice; the applicable version shall be the one in force on the date of order confirmation.
We offer a wide range of printed products and related services, as listed on our website, as well as any bespoke service contributing to a client’s communication or publishing strategy.
Orders are processed only after full or partial payment and file validation. Placing an order implies acceptance of these terms. Any quotation approval, deposit payment or file submission constitutes a binding agreement. Orders may include management and processing fees (ranging from 5.5% to 20%) added to the net total. Orders may be refused or cancelled by OFICIO LTD at its discretion. A processing fee of £15 may apply in the event of cancellation after confirmation.
In the event of cancellation after written validation (quotation approval, deposit payment or order confirmation), processing fees may apply.
If a proof approval (BAT – Bon à Tirer) has already been produced and sent to the client (by email or any other means), it will be invoiced even if the order is subsequently cancelled. The fees related to the preparation of the BAT are set at €15 excl. VAT, unless otherwise stated in the quotation.
All documents, data, files, originals or media supplied by the client remain under the client’s responsibility. The client is advised to keep backups and to take all necessary precautions against loss, theft or damage. OFICIO LTD cannot be held liable for such materials once entrusted for processing, whether on its own premises or those of its service providers (carriers, manufacturers, finishers, mailing partners, etc.).
The client undertakes to comply with file submission deadlines so as not to disrupt production and shall inform OFICIO LTD of any delay likely to impact the production schedule.
Prices are payable in full upon order confirmation. Accepted payment methods include bank transfer and card payment. Invoices are sent by email. Late payments may result in statutory interest charges. Prices may be revised after quotation in the event of increased material or logistics costs.
Where applicable, the client has a period of 14 days to request cancellation in writing (by email), specifying the order reference.
However, due to the customised nature of printed products manufactured to the client’s specifications, the right of withdrawal may not apply once execution has begun (production launch, file preparation, material procurement, etc.). In any case, if no service has been performed and no costs incurred, a refund may be issued.
All goods remain the property of OFICIO LTD until full payment has been received. Risk is transferred to the client upon handover to the carrier. Any damage or loss during transit must be reported to the carrier within three working days.
Delivery times are indicative and may vary during peak periods. No liability is accepted for delays. Non-payment may result in suspension of delivery. Additional charges may apply for deliveries to Corsica or remote areas.
Deliveries are made to the address provided at the time of order. If the delivery address is not final at the time of confirmation, the client undertakes to communicate it in writing (email) no later than 48 hours after order confirmation. Failing this, OFICIO LTD cannot guarantee the announced delivery times.
During peak activity periods (notably weeks 1, 32, 33, 34, 35, 51, 52 and 53), production and/or delivery times may be extended.
OFICIO LTD’s liability is strictly limited to the value of the order. We are not liable for indirect damages, including loss of profit, opportunity, data or commercial results related to printed materials.
In the event of a validated claim, a solution may take the form of a partial or full reprint, or a commercial gesture. Unless otherwise agreed in writing, no full refund may be claimed for a service that has been completed, delivered and retained/used by the client.
Services are provided “as is”, without any guarantee of commercial performance, return on investment (ROI) or marketing effectiveness.
OFICIO LTD reserves the right to refuse or suspend any order without justification, notably in the event of prior disputes, payment delays, or if the submitted content is deemed illegal or inappropriate.
All website elements and produced designs remain the exclusive property of OFICIO LTD unless otherwise stated. By placing an order, clients confirm that they hold all usage rights to the supplied content and indemnify OFICIO LTD against any third-party claims.
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OFICIO LTD shall not be held liable for failure or delay in performance due to force majeure events (such as fire, flooding, power outages, strikes). Obligations are suspended for the duration of such events.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.